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Contact

If you have a question or comment feel free to give us a ring at 1-855-GENEXA-1, or text us at 310-254-2339.

We’re available Monday through Friday, 8am-5pm (PST).

Takeover

New Website Experience

If you are a returning visitor, you may notice some changes on Genexa.com. As of August 1, 2023, all purchases will be redirected to Amazon for a seamless shopping experience. We have answered some questions below to make this transition as smooth as possible. Not finding what you need? Contact us anytime and our Customer Service Department will get back to you within one business day.

Where can I now purchase Genexa products?

If you prefer online shopping, all our products are available on our Amazon Store (with free shipping for Prime members!)

Our products will also continue to be available in retailers nationwide such as Walmart, CVS, Rite Aid, Walgreens, Whole Foods, Kroger, and more. Our store finder tool will show you the closest stores near you that carry your favorite Genexa products. Need a product same day but don’t feel like leaving the house? Genexa is also available on Instacart for your convenience!

If you prefer online shopping, all our products are available on our Amazon Store (with free shipping for Prime members!)

Our products will also continue to be available in retailers nationwide such as Walmart, CVS, Rite Aid, Walgreens, Whole Foods, Kroger, and more. Our store finder tool will show you the closest stores near you that carry your favorite Genexa products. Need a product same day but don’t feel like leaving the house? Genexa is also available on Instacart for your convenience!

Will Genexa have my order’s tracking information?

Since all online orders will be redirected to Amazon, Genexa will not have access to tracking or order information. To get your tracking information once you have placed an order, you will need to click on the Orders link in your Amazon Prime account.


Since all online orders will be redirected to Amazon, Genexa will not have access to tracking or order information. To get your tracking information once you have placed an order, you will need to click on the Orders link in your Amazon Prime account.

Can I use a promo code from Genexa.com on Amazon?

The promo codes that were created for a purchase on our website will not work on Amazon.com. If you received a promo code, and you have not had a chance to use it on the Genexa website, please reach out to us at hello@genexa.com.


The promo codes that were created for a purchase on our website will not work on Amazon.com. If you received a promo code, and you have not had a chance to use it on the Genexa website, please reach out to us at hello@genexa.com.

How can I continue my Genexa subscription on Amazon?

Subscriptions through Genexa.com are no longer active, however, there is a Subscribe & Save option for many of our products on Amazon. You can sign up for a Subscribe & Save directly through the product listing.


Subscriptions through Genexa.com are no longer active, however, there is a Subscribe & Save option for many of our products on Amazon. You can sign up for a Subscribe & Save directly through the product listing.

How will your satisfaction guarantee work with the new shopping experience?

We are able to honor our satisfaction guarantee if your order was purchased directly through the Genexa Store on Amazon. For more information, see our satisfaction guarantee policy.

If you wish to receive a refund and did not purchase directly from the Genexa Store on Amazon, please reach out to Amazon directly.

If you receive a broken or damaged product from Amazon or another retailer, please contact us and customer service will take care of it.


We are able to honor our satisfaction guarantee if your order was purchased directly through the Genexa Store on Amazon. For more information, see our satisfaction guarantee policy.

If you wish to receive a refund and did not purchase directly from the Genexa Store on Amazon, please reach out to Amazon directly.

If you receive a broken or damaged product from Amazon or another retailer, please contact us and customer service will take care of it.